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Service Offering / Employee helpdesk
.Employees are often faced with the need for accurate and timely information of various systems in their organizations. Helpdesks equipped with real time information systems can dramatically improve employee productivity
 
Current experience of eGramIT’s client shows :
  • 30 percentage-points improvement in employee compliance to systems
  • About 38% cheaper cost of managing helpdesks
eGramIT assets Outcomes
   
Experience of handling more than 150,000 voice and mail transactions
Cross-trained agents to handle exigencies
Multiple location operation to handle contingencies
Telephone infrastructure
Ability to create reports
2-shift operation to handle odd-hours
   
   
Increased focus on core work by clients’ employees
Reports to improve efficiency of decision-making
Faster resolution of employee issues
Enhanced employee delight