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About eGramIT
Service Offering
Data Digitization & Validation
Document Management
Vendor Payments Processing
Information Research
Recruitment Help
Voice Support
Translation Services
Employee Helpdesk
Business Value
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Service Offering / Employee helpdesk
.Employees are often faced with the need for accurate and timely information of various systems in their organizations. Helpdesks equipped with real time information systems can dramatically improve employee productivity
Current experience of eGramIT’s client shows :
  • 30 percentage-points improvement in employee compliance to systems
  • About 38% cheaper cost of managing helpdesks
eGramIT assets Outcomes
Experience of handling more than 150,000 voice and mail transactions
Cross-trained agents to handle exigencies
Multiple location operation to handle contingencies
Telephone infrastructure
Ability to create reports
2-shift operation to handle odd-hours
Increased focus on core work by clients’ employees
Reports to improve efficiency of decision-making
Faster resolution of employee issues
Enhanced employee delight