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Service Offering / Voicesupport
Business processes entail a lot of coordination and much of the coordination is voice-based. This coordination attains more criticality when it comes to dealing with a end-user. A focused call center can mitigate most of the risks from customers
 
Current experience of eGramIT’s client shows :
  • Improved C-SAT scores
  • Reduced cost of handling captive call centers
  • Improved adherence to quality levels
eGramIT assets Outcomes
   
Experience of handling more than 3 million calls till date
Multiple location operation to handle contingencies
Ability to create reports
2-shift operation to handle odd-hours
   
   
Increased focus on core work by clients’ employees
Reports to improve efficiency of decision-making
Faster resolution of end-user issues due to increased focus
Enhanced customer delight